General Terms and Conditions of Sale and Legal Notices

The customer can also use a cancellation form, a template of which follows here: (letter to be sent by recorded delivery with acknowledgement of receipt to the seller).

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Name and surname of the customer
Their address
Postcode – Town/City
Recipient: Name and surname of the professional seller
Address of the receipient (seller)
Postcode – Town/City

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The customer must send us their return package using the ‘Colissimo suivi’ service to the following address:

Tech Tablet
11 Bis Rue Henri Dunant
42300 Roanne
France

The customer will have to retain the proof of delivery of the package which will be issued to them by La Poste (the French Post Office). In the event of the package being lost, no refund will be made without such proof of delivery.

Condition of the items

All returned items will have to be sent back perfectly intact.

Upon receipt of the package, Zanaé will evaluate the good condition of the merchandise being returned. No returns will be accepted if the items being returned have visibly been used or damaged due to the customer and such use or such damage would render the items unsuitable for sale. If the return is refused by Zanaé, the items will then be returned to the customer at Zanaé’s cost without the customer being able to demand any compensation or right to a refund, with the exception of the future exercise of their warranty rights on merchandise sold.

Refunds for returns

Subject to these conditions being complied with, the website www.zanae.fr will process refunds for returned items within 14 days following the merchandise being re-entered into stock. The refund will be made by bank transfer or by cheque.

Article 6 – Shipping and delivery
All of the delivery times stated are calculated in working days. The delivery date is calculated by taking into account the time for order preparation and shipping, to which is added the delivery time with La Poste (French Post Office).

Products are delivered to the delivery address that you stated to us during the ordering process.

Delivery is only applicable in mainland France, Belgium and Luxembourg.

Products ordered are only delivered in mainland France, Belgium and Luxembourg. The stated delivery times on the website are given as a guide, are only valid for mainland France, and don’t take into account non-working days and bank holidays.

When an order contains several products, it is the longest stated delivery time which will have to be taken into account for the whole of the order. Unless otherwise stated, Tech Tablet will fulfil the order within a time frame of 2 days maximum starting from the time at which payment is received.

Should payment be made by cheque, the order will only be processed once the cheque has been received. As a consequence, the applicable times in this case will run starting from the day the cheque is received. In the event of order fulfilment failing to be on time, the Customer will be made aware of this. They will then be able to request to be refunded.

Unless they hear otherwise, the products will be delivered to them as soon as they are available. If your delivery is late, please make contact with Tech Tablet by email or telephone.

The risks of transportation will be at Tech Tablet’s cost starting from the date on which the ordered products will have left Tech Tablet’s offices. In order to limit the risks of online fraud, the Tech Tablet company reserves the right to cancel certain orders, in particular when the amount of such orders goes beyond 100€ inclusive of taxes or when such orders would raise to more than 500€ inclusive of taxes the amount for deliveries sent to a single household (same name and same address).
The customer must check the conformity of the merchandise received and notify the Tech Tablet company within 14 days at the following email address: contact@techtablet.fr

Article 7 – Product warranty
Our products are under warranty for 24 months. Before making a return, the customer will initially need to contact the after-sales service by email at the email address contact@zanae.fr.

Tech Tablet is required to deliver goods in compliance with the contract and respond to existing defects to products during delivery. Tech Tablet shall equally respond to defects to product conformity resulting from packaging.

Defects to products which appear within 24 months starting from the time goods are delivered shall be presumed to have existed at the time of delivery, unless proof indicates otherwise.

The customer shall benefit from a contractual warranty which shall not hinder the legal warranty against dispossession (article 1625 and following of the French Civil Code) nor the warranty on hidden defects on product sold. As long as the buyer can provide proof of the hidden defect, the seller must legally repair all of the consequences (article 1641 and following of the French Civil Code); legal proceedings resulting from hidden defects must be brought within two years starting from the discovery of the defect (article 1648 of the French Civil Code). Specific information relating to the after-sales service or the contractual warranty are shown where appropriate on the product description.

Article 8 – Amicable settling of disputes

Pursuant to article L. 612-1 of the French Consumer Code, ‘‘Any consumer has the right at no cost to resort to a consumers’ ombudsman with a view to amicable termination of a dispute which opposes them against a professional.” The disputes which this applies to are contractual in nature, which focus on the fulfilment of a sales or provision of services contract, which brings into conflict a consumer with a professional. Where difficulties arise, we would invite you to first contact our after-sales service. If your issue is no resolved, you can resort to the services of an ombudsman within one (1) year starting from the date your request is received by the after-sales service, with a view to seeking an out-of-court settlement of the dispute. For this purpose, you can speak to the e-commerce ombudsman with the CM2C at the following web address:
https://www.cm2c.net/

Legal notices

Publisher of the website
This site is published by : TECH TABLET
French Limited Liability Company (SARL) with a capital of 50,000 €
Based at 11 Bis Rue Henri Dunant 42300 Roanne France
Tel : 04 82 82 61 83
Registered with the Roanne Trade and Companies Register under number 791 211 055.
VAT registration number : FR 12 791211055.
Company registration number : 79121105500011.

The publication director is the company’s representative, Mr. Steve Queroub.

The Zanae.fr site is hosted by Shopify
7, place de la Gare BP 70109
57201 Sarreguemines Cedex

Protection of personal data
The Tech Tablet company Ltd. has been registered at the French Information Commissioner’s Office (CNIL) under the number 1672257 v 0 and abides by the provisions of the 6th January 1978 78-17 law relating to data protection. Tech Tablet applies the resulting ethical principles with respect to the personal data that you may be required to give us as part of an order placed on our website Zanae.fr.

Additionally, you can if you so wish subscribe to the list of consumers objecting to cold calls on the website www.bloctel.gouv.fr.

1. Passing on of personal data to third parties  

Information gathered is subject to electronic processing intended for the processing of your orders and for telling you about our promotional offers and are in no circumstances handed over to third parties. The receipient of data is: Tech Tablet.

Personal data gathered during your subscription to the newsletter, the creation and posting of written comments (including photographs and videos) is used for the purposes of enabling Zanae.fr to identify the authors behind such comments.

2. Right of access and modification to data submitted

In accordance with the 6th January 1978 French Data Protection Act, amended in 2004, you have a right of access, modification, rectification and deletion of information held about you. You can exercise this right by writing to this address: Tech Tablet, 11 Bis rue Henri Dunant, 42300 Roanne or via email at contact@techtablet.fr

You can also object – for legitimate reasons - to your personal data being processed.

 3. Use of e-mails

As soon as you place an order on our website, you give us your e-mail details which are used for the tracking of your order. These details are also used to send you newsletters about our products (if you have chosen to receive them beforehand). If you no longer wish to receive information from Zanaé, we always give you the option of unsubscribing from this distribution list by replying via email or by clicking on the link given within the emails.

Cookies
The smooth running of the website can require one or several cookies to be implanted in your browser. Their duration is unlimited. They contain a unique identifier for each browser. They record the history of visits to our site and to each of its pages. You always have the option of configuring your browser in order to refuse these cookies, but the running of our website may be altered.

Eco-tax

Tech Tablet is a member of the not-for-profit company ECOSYSTEM (N° du Contract number:45007326)

Intellectual property and copyright
The Tech Tablet company is the holder and/or holds the permission of using all of the rights to the designs, logos, brands, texts, distinctive symbols, product images, as well as the databases and software used as part of its business.

Any representation or reproduction of these items, whether in whole or in part, by any means whatsoever that is without prior written consent is forbidden and would constitute an infringement punishable by articles L.335-2 and following of the French Code of Intellectual Property.

The brand and product names mentioned are the property of their respective companies.

Credits
Zanaé’s website was produced using the e-commerce platform Shopify.